Shipping policy

Shipping Policy

At Ayzel Art, we are committed to providing a smooth and reliable shopping experience. We carefully process and package every order before shipment.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is successfully received.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Time

Estimated delivery times may vary depending on the destination, shipping carrier, and other circumstances.

  • Standard Shipping: Approximately 3–7 business days
  • International Shipping: Approximately 7–21 business days, depending on the destination and customs processing

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, customs, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Any available free-shipping offers will be clearly stated on the product page or at checkout.

Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched. Please allow some time for the tracking information to become active after shipment.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

If you notice an incorrect address after placing an order, please contact us as soon as possible at info@creativenext.us.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier. We will be happy to assist with shipment-related issues.

For packages marked as delivered but not received, customers should also check with household members, neighbors, building management, and the local carrier.

We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, severe weather, or other circumstances beyond our reasonable control.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their destination country. These charges are not included in the product price or shipping charges unless specifically stated at checkout.

Customers are responsible for complying with applicable import regulations in their country.

Shopping Policy

We want every customer to have a positive shopping experience with Ayzel Art.